April COVID-19 updates
We, at Sunnyside Veterinary Hospital, is hoping that everyone is well! We are continuing to care for patients and remain open for business. While our hospital hours have changed and we do have some limitations as far as what procedures we are allowed to do currently, our doctors and medical staff are prepared to help you help your pet.
Here’s what you need to know for this coming week:
- We are now answering phones and seeing patients from 9:00 am to 4:00 pm Monday through Friday.
- We will be temporarily closed Saturdays now through April 30th.
- We will continue to post weekly updates on our website and this route of communicating with you will help you to know about any changes as they happen.
- We are curbside only - pull up outside and give us a call. We’ll run your meds or food out to you, or we’ll come to get your pet and bring them inside for the exam. We will take payment over the phone only.
- The entire hospital has been scrubbed down from top to bottom and the staff will continue to do this throughout each day.
- We are not allowed to do routine anal gland expressions or other elective procedures (we are prohibited from performing any procedures that require exam gloves unless medically necessary), but if your pet is having a medical problem with anal glands, teeth, toenails, etc., we are able to help.
We miss seeing you all and we do hope you are all faring well!
COVID-19 Compliance and Telephone Consults for Sick Pets
During this difficult time, Sunnyside Veterinary hospital wants you to know that we are still able to see your sick pet. In adhering to our States mandate for staying home and social distancing, Sunnyside Veterinary Hospital will start offering telephone consults for all clients whose pet is sick beginning Monday, March 30, 2020. If you need to schedule an appointment for a telephone consultation with one of our doctors for your sick pet, the following outlines the process:
- Call the hospital at 503-658-8165 to schedule this appointment.
- Then plan to call in at the time of your appointment. The front desk staff will coordinate getting the doctor on the phone with you.
- In planning ahead you should take photos or videos of the problem your pet is experiencing and email them to email@example.com prior to the telephone consultation appointment. The doctor will then be able to look at the photo while he or she is speaking with you on the phone.
- If the doctor determines that the pet needs a specific medication we can set that up for you and you can stop by the hospital to pick it up. To do this you will give us a call when you are in the parking lot and we will bring the medication out to you. We can take payment for services and products over the phone.
If the doctor determines that the pet needs treatment or laboratory diagnostics, you may bring your pet in, notify us when you get to the hospital, we will come out to you to pick up your pet and the doctor will then implement treatment as per your phone consult. Then we will return your pet to you.
- Payments for telephone consultations can be taken over the phone and the cost to you is $45.00. Fees for treatments and diagnostics will remain the same. This will decrease time any client is in the building keeping in line with the state or Oregon's mandates during this COVID-19 pandemic.
As everyone has heard, the coronavirus known as COVID-19 has become a concern that we at Sunnyside Veterinary Hospital do not take lightly. We want to continue to take care of your pets while minimizing the chance of any disease transmission at our office. We have reviewed our infectious disease protocols and are now enacting these multiple times per day.
First, please follow the advice of your physician. Stay home if your doctor has recommended that. If you are experiencing any symptoms of concern; fever, cough, shortness of breath, etc., please contact your primary care physician immediately! If you have a scheduled appointment at our office and are experiencing any of these symptoms please know that your health is our number one concern and that we are happy to reschedule your appointment for a time when you are feeling better.
Second, there is not likely a risk to pets from COVID-19. However, the most cautious approach for your pet is to keep them home. If you become ill, have someone else in the household care for your pet if possible. For more information go to https://www.wormsandgermsblog.com/
Here is what Sunnyside Veterinary Hospital is doing to minimize exposure to or transmission of COVID-19:
- We do have an online pharmacy for medications and food which can be delivered to your door. There is a VETSOURCE link on our website: sunnysidevet.net under online pharmacy. We are happy to walk you through the process as needed. Just give us a call!
- While we remain open we are reducing our hours from 8:00am to 6:00pm to 9:00am to 5:00pm effective immediately through April 1, 2020.
- We are still seeing patients but have implemented a few changes so that we can reduce the chance of random unknown transmission. As soon as you arrive to your appointment we will get you into an exam room immediately with your pet. In order to do this efficiently we ask that you call 503-658-8165 from your car as soon as you get to the hospital parking lot. This helps us to ensure we have a room ready for you and that there is no waiting in the lobby. This plan allows us to maintain a more contained sanitized environment.
- Regarding Wellness exams (annual exams), we are asking you to consider scheduling these appointments after April 1st, 2020. If you have already scheduled a Wellness exam for your pet we will honor that appointment implementing the changes written above.
We will keep this page updated as we receive new information and updates.