COVID-19 Updates and Safety Precautions


COVID-19 Updates and Safety Precautions

COVID-19 updates 5-20-2020
As things continue to evolve around COVID-19 we are now ready to progress to our next level.  We are now gradually allowing clients to come into the hospital in a structured manner.
  • All veterinary technician appointments will remain to be curbside care.  This means that when you schedule an appointment for your pet with a veterinary technician, you will call in from the parking lot and remain on the phone until a technician gets on the phone with you.  Once the phone conversation has ended, the technician will meet you at the side door to take your pet into the hospital.  At that time you may either return to your car to wait or you may sit outside on the bench while practicing social distancing guidelines of 6 ft. away from other people. Once the technician has finished taking care of your pet she will work with you to again meet her at the side door to return your pet to you.  Somewhere in the midst of this, payment for the care given will be done over the phone.  
  • For Doctor appointments, a maximum of 2 people plus your pet(s) will be allowed in to the hospital providing masks are worn.  You will call into the hospital from the parking lot to let the receptionist know you have arrived.  The receptionist will then meet you at the door and will have you come into the hospital, help you weigh your pet and then get you into an exam room.  A veterinary technician will then come in to record information about the visit and will to take your pet to the treatment room where the doctor will examine your pet.  Once the doctor does this he or she will then speak with you in the exam room to discuss your pet's health and/or to obtain approval from you to perform diagnostic tests or procedures.  Prior to this, the Doctor has been conversing with the client over the phone so we are moving from that to being able to speak with the doctor in person. 
  • If you are bringing your pet in to drop him or her off for the day (surgery or procedure patients) you will call in from the parking lot and you will then be brought into the hospital with your pet as long as you are wearing a mask.  Once you are in an exam room with your pet a veterinary technician will come in to have you sign approval paperwork and to give you information regarding pick up time and important information about your pet. 
  • If you need to pick up medication or food, you should call in when you arrive, let the receptionist know what you need and she will meet you at the door to let you into the building.  You will be able to walk up to the reception desk and will need to follow instructions for social distancing and you must wear a mask.
We will continue to follow this plan until we are ready to move into the next phase which is uncertain at this time.  However, we will keep you informed of any changes.  We thank you for your patience through the pandemic and will continue to work to serve you and the needs of your pet.  
COVID-19 updates 5-3-2020
Most current hours:

8:00 am to 5:00 pm Monday through Friday
On Saturday, May 9th and Saturday, May 23rd we will be open from 9:00 am to 2:00 pm with May 16th and May 30th is closed.
Beginning June 1, we will be open every Saturday as before from 9:00 am to 2:00 pm.

Important New Information:

The Governor and the Oregon Health Authority have authorized Veterinary Facilities to resume elective and non-emergent procedures which means we can now get back to doing spays and neuters, teeth cleaning, and other procedures. If one of the doctors has recommended teeth cleaning, procedure, spay or neuter, or if you need these things taken care of, we can schedule those things now as early as Monday, May 11, 2020. We must continue to abide by the social distancing rules and the wearing of face masks. The following is what you need to know:
  • We will continue the practice of curbside care where pet owners will speak with the doctors and the medical staff over the phone, and where we will get your pet from the side entrance and then return your pet to you when procedures have been completed.
  • By the beginning of next week (May 11, 2020) we anticipate allowing pet owners into the hospital while continuing to practice full safety measures. Getting back to normal will be a gradual process. All staff and all pet owners must wear a face mask while in the hospital. If you don't have a face mask or are opposed for any reason to wearing a face mask we will continue to help you and your pet but will operate in a curbside care manner as mentioned above. We do want to help pet owners and their pets but we also must keep all people safe and we have an obligation to follow the rules that are being set by the state.
  • Because PPE (masks, gloves, and gowns) are still in short supply we will not be able to provide masks to pet owners unless there is an immediate need; i.e., emergency situation and pet owner did not remember to bring a mask.
We feel very fortunate to remain open for business where we can continue to provide quality care for your pet and our community. We are working hard to help make this an efficient and proactive approach to veterinary care during the midst of continual changes and updates. Thank you for your support, understanding, and patience as we all navigate this pandemic together.  We welcome your phone call or email message if you have any questions at all.  

April 20th, 2020

Sunnyside Veterinary Hospital thanks you for your patience as we maneuver through COVID-19 protocols.  Currently, our hospital hours remain the same from 9 am - 4 pm Monday through Friday with Saturday being closed.  We anticipate staying closed on Saturday through April 30th, 2020. For May 2020 we will start reopening on Saturday gradually where we will be open on Saturday, May 9th and Saturday, May 23rd.  As we approach June 2020, look for more updated information.  

We are currently still under state guidelines that include:
  • We are allowed to perform essential procedures that alleviate animal pain and suffering.  In addition, we are able to take care of sick pets and to perform procedures that treat injuries or illnesses.
  • We can provide services or procedures that will prevent the imminent threat of death of the animal.
  • We can do dental or oral procedures if they are considered urgent or emergency.  Otherwise, this procedure should wait until after June 15, 2020.
  • Administering Rabies vaccines is associated with public health and is something we are currently allowed to do.
  • We consider puppy and kitten vaccines to be essential.  For yearly vaccines we can do them if absolutely necessary (based on the animal's condition and circumstances (risk of exposure).  If the risk of exposure can be managed during the interim, postponement of vaccinations should be considered.
  • We must continue to consider that the staff must be able to practice appropriate social distancing in accordance with executive orders so there may be times that we are not able to get you in during the timeline you have.  We will continue to do our best.
Wellness visits: we are recommending that these visits be scheduled for after June 15, 2020.  Social distancing continues to be something our hospital takes very seriously in terms of keeping everyone safe.  We will consider individual cases where a wellness (annual) exam can be done prior to this date.
Food sales:  We are able to do this while continuing to maintain social distancing.  It is helpful if you call ahead, make a payment over the phone at the time of order, pick up your order by calling in once you get to our parking lot and a staff person will bring it out to you.
Medication refills:  Please give us 48 hours to get your medication ready as we are experiencing a high volume of calls for prescription refills.  Use the same practice as what is listed under food sales.  This includes flea and tick prevention and heartworm prevention.  
Routine bloodwork:  This should be postponed unless it is felt that a delay would substantially increase the risk of complications.

Routine fecal/urine testing:  Since these samples can be collected by the owner and dropped off without social interaction, testing can be performed.  Please let us know if you need supplies to collect these samples.

April 3rd, 2020

April COVID-19 updates

We, at Sunnyside Veterinary Hospital, is hoping that everyone is well!  We are continuing to care for patients and remain open for business.  While our hospital hours have changed and we do have some limitations as far as what procedures we are allowed to do currently, our doctors and medical staff are prepared to help you help your pet.

Here’s what you need to know for this coming week:

  • We are now answering phones and seeing patients from 9:00 am to 4:00 pm Monday through Friday.
  • We will be temporarily closed Saturdays now through April 30th.
  • We will continue to post weekly updates on our website and this route of communicating with you will help you to know about any changes as they happen.
  • We are curbside only - pull up outside and give us a call.  We’ll run your meds or food out to you, or we’ll come to get your pet and bring them inside for the exam.  We will take payment over the phone only.
  • The entire hospital has been scrubbed down from top to bottom and the staff will continue to do this throughout each day.
  • We are not allowed to do routine anal gland expressions or other elective procedures (we are prohibited from performing any procedures that require exam gloves unless medically necessary), but if your pet is having a medical problem with anal glands, teeth, toenails, etc., we are able to help.

We miss seeing you all and we do hope you are all faring well!

March 25th, 2020
 

COVID-19 Compliance and Telephone Consults for Sick Pets

During this difficult time, Sunnyside Veterinary hospital wants you to know that we are still able to see your sick pet. In adhering to our States mandate for staying home and social distancing, Sunnyside Veterinary Hospital will start offering telephone consults for all clients whose pet is sick beginning Monday, March 30, 2020.   If you need to schedule an appointment for a telephone consultation with one of our doctors for your sick pet, the following outlines the process:

  1. Call the hospital at 503-658-8165 to schedule this appointment.
  2. Then plan to call in at the time of your appointment.  The front desk staff will coordinate getting the doctor on the phone with you.
  3. In planning ahead you should take photos or videos of the problem your pet is experiencing and email them to sunnyvet@sunnysidevet.net prior to the telephone consultation appointment. The doctor will then be able to look at the photo while he or she is speaking with you on the phone.
  4. If the doctor determines that the pet needs a specific medication we can set that up for you and you can stop by the hospital to pick it up. To do this you will give us a call when you are in the parking lot and we will bring the medication out to you.  We can take payment for services and products over the phone.
    If the doctor determines that the pet needs treatment or laboratory diagnostics, you may bring your pet in, notify us when you get to the hospital, we will come out to you to pick up your pet and the doctor will then implement treatment as per your phone consult.  Then we will return your pet to you.
  5. Payments for telephone consultations can be taken over the phone and the cost to you is $45.00.  Fees for treatments and diagnostics will remain the same.  This will decrease time any client is in the building keeping in line with the state or Oregon's mandates during this COVID-19 pandemic.
 
 
March 16th, 2020
 
Dear Clients of Sunnyside Veterinary Hospital,

As everyone has heard, the coronavirus known as COVID-19 has become a concern that we at Sunnyside Veterinary Hospital do not take lightly. We want to continue to take care of your pets while minimizing the chance of any disease transmission at our office. We have reviewed our infectious disease protocols and are now enacting these multiple times per day.

First, please follow the advice of your physician. Stay home if your doctor has recommended that. If you are experiencing any symptoms of concern; fever, cough, shortness of breath, etc., please contact your primary care physician immediately! If you have a scheduled appointment at our office and are experiencing any of these symptoms please know that your health is our number one concern and that we are happy to reschedule your appointment for a time when you are feeling better.

Second, there is not likely a risk to pets from COVID-19. However, the most cautious approach for your pet is to keep them home. If you become ill, have someone else in the household care for your pet if possible. For more information go to https://www.wormsandgermsblog.com/


Here is what Sunnyside Veterinary Hospital is doing to minimize exposure to or transmission of COVID-19:

  • We do have an online pharmacy for medications and food which can be delivered to your door. There is a VETSOURCE link on our website: sunnysidevet.net under online pharmacy. We are happy to walk you through the process as needed. Just give us a call!
  • While we remain open we are reducing our hours from 8:00am to 6:00pm to 9:00am to 5:00pm effective immediately through April 1, 2020.
  • We are still seeing patients but have implemented a few changes so that we can reduce the chance of random unknown transmission. As soon as you arrive to your appointment we will get you into an exam room immediately with your pet. In order to do this efficiently we ask that you call 503-658-8165 from your car as soon as you get to the hospital parking lot. This helps us to ensure we have a room ready for you and that there is no waiting in the lobby. This plan allows us to maintain a more contained sanitized environment.
  • Regarding Wellness exams (annual exams), we are asking you to consider scheduling these appointments after April 1st, 2020. If you have already scheduled a Wellness exam for your pet we will honor that appointment implementing the changes written above.

We will keep this page updated as we receive new information and updates.

The following links are from the Center for Disease Control (CDC) and the American Veterinary Medical Association (AVMA):
  
 
Sincerely and in good health,
Sunnyside Veterinary Hospital

Sunnyside Veterinary Hospital

13323 SE Misty Dr

Happy Valley, OR 97086


For general information, questions, appointment requests, call us at:

(503) 658-8165 Email us: sunnyvet@sunnysidevet.net



Hours

Monday 8:00am - 5:00pm

Tuesday 8:00am - 5:00pm

Wednesday 8:00am - 5:00pm

Thursday 8:00am - 5:00pm

Friday 8:00am - 5:00pm

Saturday Closed

Sunday Closed